Two ways to request deletion
Inside the app: sign in to MyMoney, go to account/settings, choose the delete-account action and follow the instructions to confirm using your current password.
From the website: if you have uninstalled the app or cannot access it, submit the form below. Support will follow a secure account-ownership verification process. Submitting the form alone does not delete your account.
What will be deleted?
Once a valid request is fulfilled, your sign-in account and associated MyMoney information (such as transactions, accounts, budgets, goals, reports and owned receipt data) will be handled under the existing deletion process. Certain security logs or records that must be kept under applicable law, if any, may be retained only as necessary; see the Privacy Policy.
Submit a website deletion request
Enter only the email associated with your MyMoney account. Do not enter passwords or verification codes here. This form sends a request to support and does not automatically delete your account.
If the form is unavailable, email your deletion request from your account email to support@mysoftone.com.
After you submit
- Support receives the request and provides account-ownership verification steps.
- Only a verified request is eligible for deletion processing.
- You will be informed when the process is completed or if more information is required.