Contact our support team
App: MyMoney · Developer: MYGROUP TECHNOLOGY AND INVESTMENT JOINT STOCK COMPANY.
Support email
Tell us what happened and include your app and device version if relevant. Never email passwords, one-time codes, API keys or complete financial statements.
support@mysoftone.comFrequently asked questions
I did not receive a verification or password-reset email.
Check your spam folder and the email address you entered, then request another message in the app. If it still fails, contact support. Never share your verification code.
Why is a transaction missing on my other device?
MyMoney can save changes offline. Reconnect to the internet and allow synchronization to finish. Check that both devices use the same MyMoney account.
I purchased Premium, but it is not unlocked.
Sign in to the MyMoney account associated with the purchase, connect to the internet and use Restore Purchases on the Premium screen. If this fails, contact support with your store order reference; do not share payment-card details.
How do I cancel my Premium renewal?
On iPhone, visit Apple Subscriptions. On Android, visit Google Play Subscriptions. Uninstalling or deleting your account does not automatically cancel store renewal.
AI Entry or AI Scan got a detail wrong.
Review and edit results before confirming a transaction. AI may make mistakes, especially when images are blurry or details are missing.
How do I delete my account and data?
Use account deletion in the app or open the website deletion request page if you no longer have the app installed. Web requests require account-ownership verification.
Help us help you
Include your app version, Android/iOS version, steps to reproduce and when the issue occurred. For payment issues, provide the store order reference if requested through a safe channel. Avoid sending unnecessary sensitive financial information.
Need to delete an account?
You can submit a request from the website even if the app is no longer installed.
Request account deletion →